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Name Type User consent
Website Privacy Notice Privacy policy All users
Society of Master Saddlers Privacy Policy Privacy policy All users
Cookies Policy Site policy All users
Terms and Conditions Site policy All users

Website Privacy Notice

Summary

We are The Society Of Master Saddlers (UK) Ltd. We want visitors to our websites to be able to take part fully in the activities and offers we provide. We also want to make sure that when we collect information from you, we do so in a way that does not infringe your right to privacy.

Full policy

This Privacy Policy is designed to give you useful information about the way we collect and use personal information and how we use cookies.
Please read the following carefully because by visiting our websites and/or send us your personal information you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Society Of Master Saddlers (UK) Ltd, Green Lane Farm, Stonham, Stowmarket, Suffolk, IP14 5DS. (referred to in this policy as "we").

Information You Give Us
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise and we will only use that information as we specifically state when you provide that information or as set out in this policy. Some examples of the information that we collect and how we use it are:

  • Email and other contact details: You may wish to contact us from time to time by sending us letters or emails or by filling in contact forms on one of our websites. We will only use this information to respond to your query or suggestion.

Information We Collect About You
With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators from which you have visited our site or that you visit after our site; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer
  • to allow you to participate in interactive features of our service, when you choose to do so
  • as part of our efforts to keep our site safe and secure
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information We Receive From Other Sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. We may also receive information about you from any of business partners to whom you may have given your details with permission for them to send it to us.

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
Green Lane Farm,
Stonham,
Stowmarket,
Suffolk,
IP14 5DS


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Society of Master Saddlers Privacy Policy

Summary

The Society of Master Saddlers (UK) Ltd (SMS) is committed to protecting the privacy and security of your personal information.

Full policy

This privacy notice describes how we collect and use personal information about you should you should you enter into a working relationship with us, in accordance with the General Data Protection Regulation (GDPR). 

The SMS is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. 

It is important that you read this notice so that you are aware of how and why we are using such information. 

Data Protection principles 

We will comply with data protection law. This says that the personal information we hold about you must be: 

1. Used lawfully, fairly and in a transparent way. 
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. 
3. Relevant to the purposes we have told you about and limited only to those purposes. 
4. Accurate and kept up to date. 
5. Kept only as long as necessary for the purposes we have told you about. 
6. Kept securely. 

The kind of information we hold about you 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We will collect, store, and use the following categories of personal information about you. 

(You may come under one or more of the categories listed below.) 

Members 

The Society will collect information that it believes to be relevant and required to understand the member's needs, define its relationship with the Society and to comply with legislation: 

• Personal contact details such as name, title, address, telephone numbers and personal email address 
• Qualifications 
• Business Services 
• Payment details including credit or debit card information or bank account details. 

Course and Event Applicants 

• Personal contact details such as name, title, address, telephone numbers and personal email address 
• Payment details including credit or debit card information or bank account details. 
• Dietary requirements 
• Previous qualifications 
• Any relevant physical/medical conditions 
• Photograph in respect of Qualified Saddle Fitter Course delegates 

City & Guilds Assessment Candidates 

• Personal contact details such as name, title, address, telephone numbers and personal email address 
• Gender 
• Date of Birth 
• Payment details including credit or debit card information or bank account details. 
• Any relevant physical/medical conditions 
• City & Guilds Enrolment Number 

General Enquiries 

• Personal contact details such as name, title, address, telephone numbers and personal email address 

Any person seeking arbitration in a dispute with a member 

• Personal contact details such as name, title, address, telephone numbers and personal email address 
• Any relevant physical/medical conditions 

Any person making a payment to or receiving payment from the Society 

• Personal contact details such as name, title, address, telephone numbers and personal email address 
• Payment details including credit or debit card information or bank account details. 

How is your personal information collected? 

We collect personal information about members and customers from application forms, messages, emails, texts or phone calls and face-to-face provided by yourself or your representatives. 

How we will use information about you 

We need all the categories of information in the list above (see: The kind of information we hold about you) primarily to allow us to perform our contact with you and to enable us to comply with legal obligations. In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below: 

Some of the grounds for processing will overlap and there may be several groups, which justify our use of your personal information. 

Members 

• To perform the contract we have entered into with you; 
• Contacting you in relation to your contract or other things of potential interest to you; 
• Making decisions to fulfill our contract with you; 
• Membership administration; 
• listing on SMS web site and Members Lists in printed form; 
• Recording of Continuing Professional Development points 
• Sending: 

  • SMS and industry news, marketing and updates; 
  • information on products; 
  • information on regulations and recommended policies; 
  • event and course invitations and administration; 
• When making an order with a manufacture or supplier; 
• Where we need to comply with a legal obligation; 

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

Your contact information may be shared with third parties for the purposes of; 

  • promoting your business as an SMS member; 
  • marketing relevant to the saddlery industry; 
  • providing member benefits; 
  • placing an order; 
  • contact with Trading Standards in the case of a dispute. 

Third party service providers are likely to be the following organisations: 

  • The Worshipful Company of Saddlers; 
  • City & Guilds; 
  • The Saddlery Training Centre, Salisbury or another Companies involved in relevant training, registration, qualification, certification and other related areas; 
  • SMS Trade Members; 
  • SMS printing service providers; 
  • SMS Press and Marketing providers; 
  • SMS Legal Helpline; 
  • Yellow Pages; 
  • Trade publications; 
  • Watson Equestrian Directory. 
  • Courier company or Royal Mail; 
  • Trading standards 

Course and Event Applicants 

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 

• To perform the contract we have entered into with you; 
• Contacting you in relation to your contract or other things of potential interest to you; 
• Making decisions to fulfill our contract with you; 
• Course / event administration; 
• To record Continued Professional Development; 
• Marketing of other relevant events / courses; 
• Third parties may be contacted to confirm eligibility to attend under a listed professional body’s membership; 
• Where we need to comply with a legal obligation; 
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

Data will be shared with: 

• Officers, directors or representatives of the Society in the process of course arrangements; 
• Relevant professional organisations; 
• Course lecturers; 
• Course venue administrators. 

City & Guilds Assessment Candidates 

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 

• To perform the contract we have entered into with you; 
• Contacting you in relation to your contract or other things of potential interest to you; 
• Making decisions to fulfill our contract with you; 
• To carry out the necessary administration of the examination process; 
• Where we need to register or apply for Qualifications that you are undergoing training or assessment for; 
• to record results and CPD for future reference by The Society of Master Saddlers; 
• Where we need to comply with a legal obligation. 

Data will be shared with: 

• The Saddlery Training Centre Salisbury; 
• Other SMS recognised training centres; 
• SMS assessors in the examination process; 
• The Saddlers’ Company and City & Guilds for the purposes of learning, assessment, registration and certification. (Please go to the City & Guild’s learner privacy notice at www.cityandguilds.com/learner-policy for further information); 
• Data may also be shared with the Saddlers’ Company (and by extension with City & Guilds) in the event of a request for a reasonable adjustment, or in the course of an investigation, appeal or complaint. 

General Enquiries 

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 

• Contacting you in relation to your enquiry or other things of potential interest to you; 
• Making decisions to answer your query; 
• Where we need to comply with a legal obligation. 

Data will be shared with: 

• Officers, directors or representatives of the Society to gain advice on the issue raised. 

Any person seeking arbitration in a dispute with a member 

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 

• Contacting you in relation to your dispute; 
• Making decisions to assist with the dispute; 
• Arranging a second opinion; 
• Where we need to comply with a legal obligation. 

Data will be shared with: 

• Officers, directors or representatives of the Society to gain advice on the issue raised; 
• An SMS representative enlisted to carry out a second opinion; 
• The SMS member with whom you have a dispute; 
• Trading Standards or Citizens Advice. 

Any person making a payment to or receiving payment from the Society 

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 

• To perform the contract we have entered into with you; 
• Contacting you in relation to your contract or other things of potential interest to you; 
• Making decisions to fulfill our contract with you; 
• Where we need to comply with a legal obligation. 

Data will be shared with: 

• The Society’s book-keeper; 
• The Society’s Accountant; 
• Credit card payment provider if applicable; 
• Courier company or Royal Mail. 

Data Retention 

How long will your information be kept for? 

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying and legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once our contract with you is complete we will retain and securely destroy your personal information in accordance with applicable laws and regulations. 

Information will be retained under specific headings as follows: 

Members 

Digital and hard copy information will be held for the duration of your membership. Historical contact details are retained in printed Year Books and Members’ List in the Society’s archives and will have been distributed to the riding public and fellow members. 

Course and Event Applicants 

Full details supplied will be held until the relevant course has been completed and administration finalised or until the applicant informs the Society that they no longer wish to remain on a waiting list. Thereafter the name, company and qualifications of delegates who complete a course will be retained in perpetuity for future reference in regard to ongoing training / membership eligibility. If requested, contact information will be retained in order to inform delegates of future training courses. 

City & Guilds Assessment Candidates 

Full details supplied will be held until the relevant examination has been completed and administration finalised. Thereafter the candidate’s name, enrolment number and qualifications will be retained for future reference in regard to ongoing assessment and membership eligibility. 

Any person making a payment to or receiving payment from the Society 

Information will be held by the Society for the statutory accounting requirements of seven years. 

General Enquiries 

Data will be retained for the duration of the enquiry. 

Any person seeking arbitration in a dispute with a member 

The customer’s information will be held on the member’s file for future reference in regard to membership. 

If you fail to provide personal information 

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations. 

Change of purpose 

We will only use your personal information for the purposes for which we have collected it, unless we reasonably consider that we need to use it for another purpose and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis, which allows us to do so. 

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

Data sharing 

We may have to share your data with third parties, including third party providers and other entities in the group. We require third parties to respect the security of your data and treat it in accordance with the law. We may transfer your personal information outside the UK. If we do, 

you can expect a similar degree of protection in respect of your personal information. 

Why might we share your personal information with third parties? 

We might share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so. (See specific categories for more information) 

Which third party service providers process your personal information? 

“Third parties” include third party service providers (including designated agents) and are listed under specific categories above. 

How secure is your personal information with a third party service provider and other entities? 

All our third party service providers and other entities are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third party service providers to use your personal data for their own purposes. We only permit them to process your personal data for the specified purposes and in accordance with our instructions. 

What other third parties might your personal information be shared with? 

We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to comply with the law. 

Data Security 

We have put in place measures to protect the security of your information. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure. 

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents or other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentially. 

We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. 

Rights of access, correction, erasure, and restriction 

Your duty to inform us of changes 

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us. 

Your rights in correction with personal information 

Under certain circumstances, by law you have the right to: 

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. 

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. 

• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). 

• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. 

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing. 

• Request the transfer of your personal information to another party. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact The Chief Executive in writing. 

What we may need from you 

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. 

Right to withdraw consent 

In the limited circumstances where you may have provided consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time, unless it has been produced in printed form distributed to the public or fellow members . To withdraw your consent, please contact The Chief Executive, Hazel Morley. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. 

If you have any questions about this privacy notice or how we handle your personal information, please contact The Chief Executive, Hazel Morley. You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues. 

Changes to this privacy notice 

We reserve the right to update this privacy notice at any time. We may also notify you in other ways from time to time about the processing of your personal information. 

If you have any questions about this privacy notice, please contact: 

The Chief Executive 
The Society of Master Saddlers (UK) Ltd 
Green Lane Farm, 
Stonham, 
Stowmarket, 
Suffolk, 
IP14 5DS 
01449 711642 
enquiries@mastersaddlers.co.uk 


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Cookies Policy

Summary

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Full policy

By your using mastersaddlers-training.co.uk you confirm that you accept the terms of this policy and agree to our use of cookies.

Disclosure Of Your Information
We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements or to protect our rights, property, or safety or that of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third Party Sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


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Terms and Conditions

Summary

These Terms and Conditions and any and all other documents referred to in these Terms and Conditions set out the legal basis on which Paid Content, accessed via Courses and Assessments are sold by Us to Consumers through ourwebsites, www.mastersaddlers.co.uk and www.mastersaddlers-training.co.uk (“Our Sites”). They also set out the restrictions and limitiations around the usage of our intellectual property, including the use of any registered trademarks. 

Please read these Terms and Conditions carefully and ensure that You understand them before purchasing a Course or Assessment.

If You have any queries about anything in these Terms and Conditions please CONTACT US to discuss.

Full policy

 BACKGROUND:

These Terms and Conditions and any and all other documents referred to in these Terms and Conditions set out the legal basis on which Paid Content, accessed via Courses and Assessments are sold by Us to Consumers through ourwebsites, www.mastersaddlers.co.uk and www.mastersaddlers-training.co.uk (“Our Sites”). Please read these Terms and Conditions carefully and ensure that You understand them before purchasing a Course or Assessment.

If You have any queries about anything in these Terms and Conditions please contact Us to discuss.

When setting up an Account before purchasing any Course or Assessment, You must indicate that You have read, accepted, and agreed to comply with and be bound by these Terms and Conditions. If You do not, You will not be able to purchase an Assessment, Course or access Paid Content through Our Sites.

All of the information that We give to You will be part of the terms of Our Contract with You as a Consumer, whether it is information that We:

(i) are required by law to give to You before You order a Course or Assessment; or

(ii) voluntarily give to You and You rely on it either when deciding to order a Course or Assessment, or when,subsequently, You make any decision about the Course or Assessment.

We give You some of that information before You order a Course or Assessment and some is set out in these Termsand Conditions which you must read and accept before you complete your purchase.

Paid Content is intended for access and use only by the person named in the booking and that person must be aged 18 or over. Only a person of that age can set up an Account and purchase a Course or Assessment.

These Terms and Conditions apply only to the sale of Assessments, Courses, Paid Content, and Practical Modules; the terms governing use of Our Sites are separate and are set out on Our Sites under the heading “Website Terms of Use”. Where we refer in these terms and Conditions the term “Course” includes an Assessment, as detailed further in the definitions below.

 

1. Definitions and Interpretation

1.1 Unless otherwise defined in these Terms and Conditions, the following terms have the following meanings throughout the Terms and Conditions:

 

“Account”

means an account required for a user to access and/or use certain areas of Our Site, referred to in sub-Clause 6.1;

“Assessment”

means a formal examination of an individual’s skills and knowledge carried out by Our assessors in any format including but not limited to in person, practical, written or online

“Consumer”

means an individual who purchases any Course comprising

any Paid Content and/or Practical Module which is to be received or used for their personal use;

“Content”

means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site and/or any content in whatever format forming part of, or disclosed or used in connection with, any Course whether in person, online or otherwise;

“Contract”

means a contract between Us and You for the purchase of any Course for You to access any Paid Content and/or Practical Module, as explained in Clause 6;

“Course”

means a Course available on Our Sites purchased by You which provides You with the entitlement and access to Paid Content and/or a Practical Module, or entitles you to an Assessment. We will give You information about the times and dates or periods of access to the Course before You purchase the Course as to which, see sub-Clause 6.4.6);

“Course ID”

means the reference for Your Course;

“Course

Confirmation”

means Our acceptance and confirmation of Your purchase of a Course which we will usually send to you by email;

“Hybrid Course”

means a Course which comprises both Paid Content and one or more Practical Modules;

“Paid Content”

means any online Content (including text, graphics, images, audio, and video) comprising any session of tuition, instruction, teaching, coaching, training, or mentoring, or any Content, items or other materials or information to which We offer access only upon payment for the relevant Course to which it relates. Paid Content will be more fully described in other information that We give or make available to You before You order a Course;

“PracticalModule”

means any tuition, instruction, training, teaching, assessment or mentoring session carried out in person at a Venue;

“Trainer”

means the lecturer, trainer, tutor, mentor, or other individual engaged by Us who presents Paid Content and/or a Practical Module and/or who interacts with You online during any session of Paid Content;

“Venue”

means any premises or location where We deliver any Practical Module to You;

“We/Us/Our”

means The Society of Master Saddlers (U.K.) Ltd, a company registered in England under 00894299, whose registered address is Green Lane Farm, Green Lane, Stonham, Stowmarket, Suffolk, IP14 5DS and whose main trading address is Green Lane Farm, Green Lane, Stonham, Stowmarket, Suffolk, IP14 5DS; and

“You/Your/They”

means the Consumer who purchases a Course and accesses and uses any Paid Content and/or any Practical Module(s).

2. Information About Us

2.1 Our Sites, www.mastersaddlers.co.uk and www.mastersaddlers-training.co.uk are owned and operatedby The Society of Master Saddlers (U.K.) Ltd, a limited company registered in England under 00894299, whose registered and main trading address is:

The Society of Master Saddlers (U.K.) Ltd 
Green Lane Farm, 
Green Lane, 
Stonham, 
Stowmarket, 
Suffolk, 
IP14 5DS.

 2.2 Our VAT number is GB237502868.

 3. Contacting Us

3.1 If You wish to contact Us with general questions or matters relating to Your Account (www.mastersaddlers.co.uk), You may contact Us (the Office) by:

Telephone:  01449711642,
Email:  enquiries@mastersaddlers.co.uk,
Post: The Society of Master Saddlers (U.K.) Ltd, 
Green Lane Farm,
Green Lane, 
Stonham, 
Stowmarket, 
Suffolk, 
IP14 5DS
3.2 For matters relating to Your Account (www.mastersaddlers-training.co.uk), Courses, or Cancellations, please contact Us (the Training Administrator) by:
Telephone: 07717617752
Email:training@mastersaddlers.co.uk,
Post:The Society of Master Saddlers (U.K.) Ltd, 
Green Lane Farm,
Green Lane, 
Stonham, 
Stowmarket, 
Suffolk, 
IP14 5DS

3.3 To make a complaint, see Clause 15.

 

4. Age Restriction and Consumers only

Only if a person is at least 18 years of age and a Consumer may they set up an Account or purchase a Course through Our Sites and access Paid Content.

5. Pricing and Availability

5.1 We make all reasonable efforts to ensure that all descriptions of Courses, whether Paid Content, Practical Modules, or a combination of both, that are available from Us materially correspond to the actual Course that You will receive and please see clause 5.6 below for further information on Course content.

5.2 Please note that sub-Clause 5.1 does not exclude Our responsibility for mistakes due to negligence onOur part and refers only to minor discrepancies between the Course and the descriptions of it. Pleaserefer to Clause 11 if Your Course is incorrect.

5.3 The pricing information shown is the fee per person per Course. Course Content is made available tothat one person and You agree not to share it with any other persons.

5.4 We make all reasonable efforts to ensure that all prices shown on Our Sites are correct at the time of going online. All pricing information is reviewed and updated every 6 months. Changes in price will notaffect any order for a Course that You have already placed or that You have already purchased but willapply to any new Course purchase (please note sub-Clause 5.9 regarding VAT, however).

5.5 In the unlikely event that We have shown incorrect pricing information, We will contact You in writing toinform You of the mistake. If the correct price is lower than that shown when You made Your order, We will simply charge You the lower amount and continue processing Your order. If the correct price ishigher, We will give You the option to purchase the Course at the correct price or to cancel Your order.We will not proceed with processing Your order in this case until You respond. If We do not receive a response from You within 14 days, We will treat Your order as cancelled and notify You of this in writing.

5.6 Changes may occasionally be made to certain Courses, Paid Content or Practical Modules, for example, to reflect changes in relevant laws and regulatory requirements or to address technical or security issues. These changes will not alter the main characteristics of the Course and any Paid Content and/or Practical Module will continue to match Our description of the Course as provided to You prior to purchase. Please note that this does not prevent Us from enhancing the Paid Content and/or Practical Module, thereby going beyond the original description.

5.7 Where possible, We will inform You of any change to the Course at least 14 days before the change is due to take effect. If We discover an error in the description of Your Course after Your order is processed, We will inform You immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the Contract if this happens. If We inform You of such an error and You do wish to cancel the Contract, please refer to sub- Clause 12.

5.8 Very occasionally it may be necessary to change the location of an advertised Venue for a Practical Module or Hybrid Course, for example when a Venue is no longer available to Us. In this case, if Your order has been processed, We will notify you immediately. If the Course is a stand-alone PracticalModule You will be offered the alternative Venue or You may have the right to Cancel. In the case of a Hybrid Course, You will be offered an alternative Venue.

5.9 All prices on Our Sites include VAT. If the VAT rate changes between Your order being placed and Ustaking payment, the amount of VAT payable will be automatically adjusted when taking payment.

6. Purchases – How Contracts Are Formed

6.1 Upon joining The Society of Master Saddlers (U.K.) Ltd as a Member You will be provided with an Account for Our Site (www.mastersaddlers.co.uk). Our Site (www.mastersaddlers-training.co.uk) willguide You through the process of setting up Your Account (Please also see Website Terms of Use for further information). Our Sites will guide you through the process of purchasing a Course and/or a Practical Module. Before completing Your purchase, You will be given the opportunity to review and amend Your order. Please ensure that You have checked all details carefully before submitting it.

6.2 If, during the purchase process, You provide Us with incorrect or incomplete information (including anyincorrect or incomplete information about You or the type of Course that You require), please contact Usas soon as possible. If We are unable to process Your order due to incorrect or incomplete information, We will contact You to ask You to correct it. If You do not give Us accurate or complete information within a reasonable time of Our request, We will cancel Your order and treat the Contract as being at anend. We will not be responsible for any delay in the availability of a Course that results from You providing incorrect or incomplete information.

6.3 No part of Our Sites constitutes a contractual offer capable of acceptance. Your order to purchase aCourse constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending You a Course Confirmation by email. Only once We have sent You a Course Confirmation will there be a legally binding Contract between Us and You.

6.4 Course Confirmations shall contain the following information:

6.4.1 Your Course ID;

6.4.2 Confirmation of the Course ordered, including full details of the main characteristics of the Course and Paid Content available as part of it;

6.4.3 Fully itemised pricing for Your Course, including, where appropriate, taxes and other additional charges;

6.4.4 The duration of Your Course (including the start date and the completion date);

6.4.5 Confirmation of Your acknowledgement that the Paid Content may be made available to You immediately and that You will lose Your legal right to change Your mind and cancel upon accessing the Paid Content as detailed below in sub-Clause 12.1; and

6.4.6 In relation to any video (live or recorded) event, item, series, collection or type/s of events oritems constituting the Paid Content, the time/date when or period during which it can be accessed;

6.5 In the unlikely event that We do not accept or cannot fulfil Your order for any reason, We will explain why in writing. If We have taken payment, it will be refunded to You in full as soon as possible and, in any event, within 14 days.

6.6 You have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.This period begins once your Order is accepted and We have sent you an Order Confirmation, i.e. when the Contract between you and Us is formed. The period ends at the end of 14 calendar days after that date or in some cases, earlier, as detailed in 6.4.5: please see Clause 12 for more information.

7. Payment for Courses

7.1 Payment for each Course or Practical Module must always be made in advance in full. Your chosen payment method will be charged when We process Your order and send You a Course Confirmation (this usually occurs immediately and You will be shown a message confirming Your payment).

7.2 We accept the following methods of payment on Our Sites via Stripe or Paypal:

7.2.1 Debit Card;
7.2.2 Credit Card;
7.2.3 Apple Pay;
7.2.4 Link.

In certain circumstances, We may accept Direct Bank Transfer as a method of payment.

7.3 If You do not make any payment due to Us on time, We may suspend Your access to your Account, theCourse, the Practical Module and the Paid Content. For more information, please refer to sub-Clause 8.6. If You do not make payment within 7 days of Our reminder, We may cancel the Contract. Any outstanding sums due to Us will remain due and payable.

7.4 If You believe that we have charged You an incorrect amount, please let Us know as soon as reasonably possible at training@mastersaddlers.co.uk. 

8. Provision of Courses

8.1We undertake to make available to You the Course, Practical Module or Paid Content for which Youhave received a Course Confirmation, but if You choose not to access, make any permitted use of someor all of that Course or, for any reason not attributable to Us, You are unable to do so, You will not usually be entitled to any refund.

8.2Your Course will be available to You, in accordance with sub-Clause 6.4.6, from when We send You a Course Confirmation for the duration of Your Course or until You end the Contract, and subject to the following:

8.2.1 An item of Paid Content requested will be available when stated in the information that We provide about it before You place Your order, either

a) if it is a livestream item, the time and date when it is scheduled to be available and to start; or

b) if it is a pre-recorded or other non-livestreamed item or Course, the period within which it is or will be available for access.

8.2.2 If an item of Paid Content is a livestream item, We will use reasonable endeavours to make it available and start it at the time it is scheduled to start, but the start may be delayed either by overrun of a previous livestream item (such being made available by Us to You and/or to others) or by other circumstances. Any such delay will not normally exceed 15 minutes.

8.2.3 Any Practical Modules will be available at the time and date stated in the information that We provide before You place Your order.

8.3 When You place an order for a Hybrid or Paid Content only Course, You acknowledge that You wishPaid Content to be made available to You to access immediately. You also acknowledge that by accessing (e.g. downloading or viewing) any Paid Content, You will lose Your legal right to cancel if Youchange Your mind (the “cooling-off period”). Please see sub-Clause 12.1 for more information.

8.4 In some limited circumstances, We may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:

8.4.1 To fix technical problems or to make necessary minor technical changes;

8.4.2 To update the Paid Content to comply with relevant changes in the law or other regulatory requirements;

8.4.3 To make more significant changes to the Paid Content, as described above in sub-Clause 5.5.

8.5 If We need to suspend availability of the Paid Content for any of the reasons set out in sub-Clause 8.4,We will inform You in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the PaidContent, in which case We will inform You as soon as reasonably possible after suspension). If the suspension lasts (or We tell You that it is going to last) for more than one calendar month, You may endthe Contract as described below in sub-Clause 12.5.

8.6 We may suspend access to Our Sites, the Course and Paid Content if We do not receive payment ontime from You. We will inform You of the non-payment on the due date, however if You do not make payment within 7 days of Our notice, We may cancel the Contract. If We do suspend provision of the Paid Content, or cancel the Contract We will inform You immediately.

9. Licence

9.1 All Content, including Paid Content included on Our Sites and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed to Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

9.2 When You purchase a Course, We will grant You a limited, non-exclusive, non- transferable, non-sublicensable licence for You to access, participate in and use the relevant Paid Content for Your personal, non-commercial purposes. The licence granted does not give You any rights in Our PaidContent (including any material that We may licence from third parties) and you may not display, copy, distribute, sell or otherwise use any of our Content for any purpose whatsoever.

9.3 The licence granted under sub-Clause 9.2 is subject to the following usage restrictions and/or permissions:

9.3.1 You may access, view and use Our Sites in a web browser (including any web browsingcapability built into other types of software or app); Download any Content where We have provided a link enabling you to do so and Download Our Sites (or any part of it) for caching;

9.3.2 You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Paid Content (or any part of it) or make it available to the public; and

9.3.3 When You use a two-way livestream facility to access a Paid Content item or event You must not communicate or make accessible to any other person anything (by voice, text, image orotherwise) except for a query about or contribution to that item or event which is proper having regard to the content of it.

9.4 You acknowledge that any other use of any Course materials and Content is strictly prohibited and youagree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works or such material and content.

10. Acceptable Use

10.1 Upon purchase of a Practical Module or Hybrid Course, You agree to abide by Our Acceptable UsePolicy relating to the use of any of Our facilities or Venues.

10.2 The use of Our facilities or Venues is subject to the following:

10.2.1 You agree to abide by all rules and requirements in place at the relevant Venue and all instructions given by Venue staff in relation to health and safety, fire procedures and otherwise;

10.2.2 You agree to comply with all applicable legal requirements in place at the Venue at all times;

10.2.3 Our facilities or Venues must not be used to locate, display or transmit any material which is illegal or offensive;

10.2.4 You must not use, download or install any software or data onto any computing equipment owned or supplied by Us without Our permission;

10.2.5 Our Venues are strictly non-smoking or vaping;

10.2.6 We reserve the right to refuse access to our facilities or Venues where there is reason to believethat a person is in breach of these conditions or where a person is found to have or be using threatening, bullying, harassing or disruptive behaviour. We will not be liable for any losses orexpenses (including Course fees and any consequential damages) incurred by You which arise from such a matter.

10.2.7 We accept no responsibility for any loss or damage caused to any vehicle, equipment,personal effects or other property you bring to any Venue unless caused by our negligence or breach of contract.

10.2.8 We accept no responsibility for any personal injuries arising out of or in connection with the use of or attendance at any Venue, however caused, except for any personal injury caused byOur own negligence.

11. Problems with the Course

11.1 We undertake to provide Courses, Practical Modules and Paid Content with reasonable care and skill. Ifany of Our Courses do not comply or We do not so act, please contact Us as soon as reasonably possible to inform Us of the problem.

11.2 Please note that We will not be liable under this Clause 11 if We informed You of the fault(s) or other problems with particular Paid Content before You accessed it and it is that same issue that has now caused the problem (for example, if the Paid Content in question is an alpha or beta version and We have warned You that it may contain faults that could harm Your device or other content), if You have purchased the Paid Content for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from Your use of the Paid Content for that purpose; or if the problem is the result of misuse or intentional or careless damage.

11.3 If there is a problem with any Paid Content on Our Site www.mastersaddlers- training.co.uk, please contact Us at training@mastersaddlers.co.uk to inform the Training Coordinator of the problem. If there is a problem with any Paid Content on Our Site www.mastersaddlers.co.uk please contact Us at enquiries@mastersaddlers.co.uk Tel: 01449 711642 to inform the Office of the problem.

11.4 For further information on Your rights as a consumer, please contact Your local Citizens’ Advice Bureau or Trading Standards Office. 

12 Cancelling Your Course and Ending the Contract

12.1 As a Consumer, by default You have a legal right to a “cooling-off” period within which You can cancel the Contract for any reason, including if You have changed Your mind, and receive a refund. The period begins once We have sent You Your Course Confirmation (i.e. when the Contract between You and Us is formed) and ends when You access (e.g. download or stream) any Paid Content, or 14 calendar days after the date of Our Course Confirmation, whichever occurs first.

12.2 After the cooling-off period, You may cancel Your Course at any time. However, except where sub-Clause 12.3 applies, We cannot offer any refunds and You will continue to have access to the Course, Paid Content and/or Practical Module for the remainder of Your current Course whereupon the Contract will end.

12.3 If You purchase a Course by mistake which includes access to Paid Content, please inform Us as soon as possible and do not attempt to access any Paid Content. Provided You have not accessed any PaidContent of the Course We will be able to cancel the Course and issue a refund. If You have accessedany Paid Content, We will not be able to offer any refund and You will continue to have access to the Paid Content for the remainder of the Course.

12.4 You are not permitted to transfer your place on any Course or Practical Module to another person to attend in your place and you are not permitted to transfer access to any Paid Content to any otherperson. If You purchase a Course by mistake which includes a Practical Module, please inform Us immediately. Provided You have notified Us within the first 14 days (in accordance with clause 12.1), We will cancel the Practical Module and access to any relevant Paid Content which you have notalready accessed and issue a refund for those parts of the Course which you have not attended/accessed.

12.5 If We have suspended availability of the Paid Content for more than one calendar month, or We have informed You that We are going to suspend availability for more than one calendar month, You may end the Contract immediately, as described in sub-Clause 8.5. If You end the Contract for this reason within a period of 6 months from the date on which We sent You Your Course Confirmation, We will issue You with a reasonable refund taking into account the period of access you have already had in relation to the Paid Content.

12.6 If there is a risk that availability of the Paid Content will be significantly delayed because of events outside of Our control, You may end the Contract immediately. If You end the Contract for this reason and you have not had access to the Paid Content for any part of the first 6 month period from the date on which You received Your Course confirmation, We will issue You with a reasonable refund taking intoaccount the impact of the delay on your ability to access the Paid Content.

12.7 If We inform You of an error in the price or description of Your Course or the Paid Content and You wish to end the Contract as a result, You may end it immediately. If You end the Contract for this reason, We will issue You with a full refund.

12.8 You also have a legal right to end the Contract at any time if We are in breach of it. You may also beentitled to a full or partial refund and compensation. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

12.9 If You wish to exercise Your right to cancel, You may inform Us of Your cancellation in writing by email orby post, or by printing out and completing the cancellation form at the end of these terms and conditions.Cancellation will be effective from the date on which You send Us Your message. Please use the following details:

Email: training@mastersaddlers.co.uk with a copy to ceo@mastersaddlers.co.uk

Post: The Society of Master Saddlers (U.K.) Ltd, 
Green Lane Farm,
Green Lane, 
Stonham, 
Stowmarket, 
Suffolk, 
IP14 5DS;

 in each case, providing Us with Your name, address, email address, telephone number and Course ID.

12.10 We may ask You why You have chosen to cancel and may use any answers You provide to improve Our content and services.

13. Refunds

13.1 Where you are entitled to a refund from us under these Terms and Conditions, (whether full or partial, including reductions in price) this will be issued within 14 calendar days of the day on which We agree that You are entitled to the refund and will be made using the same payment method that You usedwhen purchasing Your Course.

14. Our Liability to Consumers

14.1 Our Courses are provided for your personal use only and we cannot accept any liability to you for any loss you have suffered as a result of any use made of any knowledge or know-how gained during any Course, any unauthorised use of any Paid Content or any loss you have suffered which we could not have reasonably foreseen as arising as a result of your accessing the Paid Content.

14.2 We will be responsible for any reasonably foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it would have been an obvious or likely result of Our breach or negligence or if it is contemplated by You and Us when the Contract is created. We will not be responsible for any lossor damage that is not reasonably foreseeable and we will not be liable for the costs of any travel, subsistence or other ancillary expenses relating to attendance at any Practical Courses.

14.3 Our Paid Content is intended for non-commercial use only. We make no warranty or representation thatthe Paid Content is fit for commercial, business or industrial use of any kind. We will not be liable to You for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

14.4 If, as a result of Our failure to exercise reasonable care and skill, any Content (including but not limitedto Paid Content) from Our Sites damages Your device or other content belonging to You, We will eitherrepair the damage or pay You appropriate compensation. Please note that We will not be liable under this provision if:

14.4.1 We have informed You of the problem and provided a free update designed to fix it, but You have not applied the update; or

14.4.2 The damage has been caused by Your own failure to follow Our instructions; or

14.4.3 Your device does not meet any relevant minimum system requirements that We have madeYou aware of before You purchased Your Course.

14.5 Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation, or for Paid Content which is not as described.

14.6 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. Formore details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

14.7 We will not be responsible or liable if You are unable to access any Paid Content due to any failure or delay in performing Our obligations under the Contract resulting from any cause beyond Our reasonable control.

15. Complaints and Feedback

15.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We neverthelesswant to hear from You if You have any cause for complaint.

15.2 All complaints are handled in accordance with Our Complaints and Appeals policy and procedure, available from www.mastersaddlers.co.uk.

15.3 If You wish to complain about any aspect of Your dealings with Us, please contact Us in one of the following ways:

Telephone:  01449711642
Email:     ceo@mastersaddlers.co.uk
Post: Hazel Morley,
The Society of Master Saddlers (U.K.) Ltd, 
Green Lane Farm,
Green Lane, 
Stonham, 
Stowmarket, 
Suffolk, 
IP14 5DS;

16. How We Use Your Personal Information (Data Protection)

We will only use Your personal data as set out in Our Privacy Policies available on our website.

17. Other Important Terms

17.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under these Terms and Conditions (and the Contract) will not be affected and Our obligations under these Terms and Conditions (and the Contract) will be transferred to the third party who will remain bound by them.

17.2 You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Contract) without Our express written permission.

17.3 The Contract is between You and Us. No other person shall have any rights to enforce any of its terms.

17.4 If a court or other authority finds that any part(s) of these Terms and Conditions are unlawful, the remaining parts will remain in full force and effect.

17.5 If We fail to take steps or delay in taking steps to enforce any of Our rights against You under theseTerms and Conditions, that will not prevent Us doing so at a later date, for example Our right to require You to make any payment which has become payable under the Contract.

17.6 We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to Your Course, Wewill give You reasonable advance notice of the changes and provide details of how to cancel if You are not happy with them (also see sub-Clause 12.1 above).

17.7 The Society of Master Saddlers (U.K.) Ltd is a registered trademark and may only be displayed by persons authorized to do so by The Society of Master Saddlers (U.K.) Ltd. Attendance and completion of one of Our Courses, Practical Modules or Paid Content does not qualify You, to display Our logo.  You are also not permitted to use the term 'Certified/Trained by the Society of Master Saddlers' or anyversion thereof. When stating that You have attended one of Our Courses, Practical Modules or Paid Content, the full title of the Course must be shown to indicate the level of training received. Courses do not lead to a qualification unless stated in the Course details, and delegates must not imply such. A'Confirmation of Attendance' will be sent to all delegates for CPD purposes.

18. Law and Jurisdiction

18.1 These Terms and Conditions, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.

18.2 Nothing in sub-Clause 18.1 above takes away or reduces Your rights as a Consumer. 

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
The Society of Master Saddlers (U.K.) Ltd, 
Green Lane Farm,
Green Lane, 
Stonham, 
Stowmarket, 
Suffolk, 
IP14 5DS

Telephone:      01449711642

Email:              ceo@mastersaddlers.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*], Name of consumer(s), Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.

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