(i) are required by law to give to You before You order a Course or Assessment; or

(ii) voluntarily give to You and You rely on it either when deciding to order a Course or Assessment, or when,subsequently, You make any decision about the Course or Assessment.

2.1 Our Sites, www.mastersaddlers.co.uk and www.mastersaddlers-training.co.uk are owned and operatedby The Society of Master Saddlers (U.K.) Ltd, a limited company registered in England under 00894299, whose registered and main trading address is:

 2.2 Our VAT number is GB237502868.

3.1 If You wish to contact Us with general questions or matters relating to Your Account (www.mastersaddlers.co.uk), You may contact Us (the Office) by:

3.3 To make a complaint, see Clause 15.

Only if a person is at least 18 years of age and a Consumer may they set up an Account or purchase a Course through Our Sites and access Paid Content.

5.1 We make all reasonable efforts to ensure that all descriptions of Courses, whether Paid Content, Practical Modules, or a combination of both, that are available from Us materially correspond to the actual Course that You will receive and please see clause 5.6 below for further information on Course content.

5.2 Please note that sub-Clause 5.1 does not exclude Our responsibility for mistakes due to negligence onOur part and refers only to minor discrepancies between the Course and the descriptions of it. Pleaserefer to Clause 11 if Your Course is incorrect.

5.3 The pricing information shown is the fee per person per Course. Course Content is made available tothat one person and You agree not to share it with any other persons.

5.4 We make all reasonable efforts to ensure that all prices shown on Our Sites are correct at the time of going online. All pricing information is reviewed and updated every 6 months. Changes in price will notaffect any order for a Course that You have already placed or that You have already purchased but willapply to any new Course purchase (please note sub-Clause 5.9 regarding VAT, however).

5.5 In the unlikely event that We have shown incorrect pricing information, We will contact You in writing toinform You of the mistake. If the correct price is lower than that shown when You made Your order, We will simply charge You the lower amount and continue processing Your order. If the correct price ishigher, We will give You the option to purchase the Course at the correct price or to cancel Your order.We will not proceed with processing Your order in this case until You respond. If We do not receive a response from You within 14 days, We will treat Your order as cancelled and notify You of this in writing.

5.6 Changes may occasionally be made to certain Courses, Paid Content or Practical Modules, for example, to reflect changes in relevant laws and regulatory requirements or to address technical or security issues. These changes will not alter the main characteristics of the Course and any Paid Content and/or Practical Module will continue to match Our description of the Course as provided to You prior to purchase. Please note that this does not prevent Us from enhancing the Paid Content and/or Practical Module, thereby going beyond the original description.

5.7 Where possible, We will inform You of any change to the Course at least 14 days before the change is due to take effect. If We discover an error in the description of Your Course after Your order is processed, We will inform You immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the Contract if this happens. If We inform You of such an error and You do wish to cancel the Contract, please refer to sub- Clause 12.

5.8 Very occasionally it may be necessary to change the location of an advertised Venue for a Practical Module or Hybrid Course, for example when a Venue is no longer available to Us. In this case, if Your order has been processed, We will notify you immediately. If the Course is a stand-alone PracticalModule You will be offered the alternative Venue or You may have the right to Cancel. In the case of a Hybrid Course, You will be offered an alternative Venue.

5.9 All prices on Our Sites include VAT. If the VAT rate changes between Your order being placed and Ustaking payment, the amount of VAT payable will be automatically adjusted when taking payment.

6.1 Upon joining The Society of Master Saddlers (U.K.) Ltd as a Member You will be provided with an Account for Our Site (www.mastersaddlers.co.uk). Our Site (www.mastersaddlers-training.co.uk) willguide You through the process of setting up Your Account (Please also see Website Terms of Use for further information). Our Sites will guide you through the process of purchasing a Course and/or a Practical Module. Before completing Your purchase, You will be given the opportunity to review and amend Your order. Please ensure that You have checked all details carefully before submitting it.

6.2 If, during the purchase process, You provide Us with incorrect or incomplete information (including anyincorrect or incomplete information about You or the type of Course that You require), please contact Usas soon as possible. If We are unable to process Your order due to incorrect or incomplete information, We will contact You to ask You to correct it. If You do not give Us accurate or complete information within a reasonable time of Our request, We will cancel Your order and treat the Contract as being at anend. We will not be responsible for any delay in the availability of a Course that results from You providing incorrect or incomplete information.

6.3 No part of Our Sites constitutes a contractual offer capable of acceptance. Your order to purchase aCourse constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending You a Course Confirmation by email. Only once We have sent You a Course Confirmation will there be a legally binding Contract between Us and You.

6.4 Course Confirmations shall contain the following information:

6.5 In the unlikely event that We do not accept or cannot fulfil Your order for any reason, We will explain why in writing. If We have taken payment, it will be refunded to You in full as soon as possible and, in any event, within 14 days.

6.6 You have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.This period begins once your Order is accepted and We have sent you an Order Confirmation, i.e. when the Contract between you and Us is formed. The period ends at the end of 14 calendar days after that date or in some cases, earlier, as detailed in 6.4.5: please see Clause 12 for more information.

7.1 Payment for each Course or Practical Module must always be made in advance in full. Your chosen payment method will be charged when We process Your order and send You a Course Confirmation (this usually occurs immediately and You will be shown a message confirming Your payment).

7.2 We accept the following methods of payment on Our Sites via Stripe or Paypal:

In certain circumstances, We may accept Direct Bank Transfer as a method of payment.

7.3 If You do not make any payment due to Us on time, We may suspend Your access to your Account, theCourse, the Practical Module and the Paid Content. For more information, please refer to sub-Clause 8.6. If You do not make payment within 7 days of Our reminder, We may cancel the Contract. Any outstanding sums due to Us will remain due and payable.

7.4 If You believe that we have charged You an incorrect amount, please let Us know as soon as reasonably possible at training@mastersaddlers.co.uk. 

8.1We undertake to make available to You the Course, Practical Module or Paid Content for which Youhave received a Course Confirmation, but if You choose not to access, make any permitted use of someor all of that Course or, for any reason not attributable to Us, You are unable to do so, You will not usually be entitled to any refund.

8.2Your Course will be available to You, in accordance with sub-Clause 6.4.6, from when We send You a Course Confirmation for the duration of Your Course or until You end the Contract, and subject to the following:

8.3 When You place an order for a Hybrid or Paid Content only Course, You acknowledge that You wishPaid Content to be made available to You to access immediately. You also acknowledge that by accessing (e.g. downloading or viewing) any Paid Content, You will lose Your legal right to cancel if Youchange Your mind (the “cooling-off period”). Please see sub-Clause 12.1 for more information.

8.4 In some limited circumstances, We may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:

8.5 If We need to suspend availability of the Paid Content for any of the reasons set out in sub-Clause 8.4,We will inform You in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the PaidContent, in which case We will inform You as soon as reasonably possible after suspension). If the suspension lasts (or We tell You that it is going to last) for more than one calendar month, You may endthe Contract as described below in sub-Clause 12.5.

8.6 We may suspend access to Our Sites, the Course and Paid Content if We do not receive payment ontime from You. We will inform You of the non-payment on the due date, however if You do not make payment within 7 days of Our notice, We may cancel the Contract. If We do suspend provision of the Paid Content, or cancel the Contract We will inform You immediately.

9.1 All Content, including Paid Content included on Our Sites and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed to Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

9.2 When You purchase a Course, We will grant You a limited, non-exclusive, non- transferable, non-sublicensable licence for You to access, participate in and use the relevant Paid Content for Your personal, non-commercial purposes. The licence granted does not give You any rights in Our PaidContent (including any material that We may licence from third parties) and you may not display, copy, distribute, sell or otherwise use any of our Content for any purpose whatsoever.

9.3 The licence granted under sub-Clause 9.2 is subject to the following usage restrictions and/or permissions:

9.4 You acknowledge that any other use of any Course materials and Content is strictly prohibited and youagree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works or such material and content.

10.1 Upon purchase of a Practical Module or Hybrid Course, You agree to abide by Our Acceptable UsePolicy relating to the use of any of Our facilities or Venues.

10.2 The use of Our facilities or Venues is subject to the following:

11.1 We undertake to provide Courses, Practical Modules and Paid Content with reasonable care and skill. Ifany of Our Courses do not comply or We do not so act, please contact Us as soon as reasonably possible to inform Us of the problem.

11.2 Please note that We will not be liable under this Clause 11 if We informed You of the fault(s) or other problems with particular Paid Content before You accessed it and it is that same issue that has now caused the problem (for example, if the Paid Content in question is an alpha or beta version and We have warned You that it may contain faults that could harm Your device or other content), if You have purchased the Paid Content for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from Your use of the Paid Content for that purpose; or if the problem is the result of misuse or intentional or careless damage.

11.3 If there is a problem with any Paid Content on Our Site www.mastersaddlers- training.co.uk, please contact Us at training@mastersaddlers.co.uk to inform the Training Coordinator of the problem. If there is a problem with any Paid Content on Our Site www.mastersaddlers.co.uk please contact Us at enquiries@mastersaddlers.co.uk Tel: 01449 711642 to inform the Office of the problem.

11.4 For further information on Your rights as a consumer, please contact Your local Citizens’ Advice Bureau or Trading Standards Office. 

12.1 As a Consumer, by default You have a legal right to a “cooling-off” period within which You can cancel the Contract for any reason, including if You have changed Your mind, and receive a refund. The period begins once We have sent You Your Course Confirmation (i.e. when the Contract between You and Us is formed) and ends when You access (e.g. download or stream) any Paid Content, or 14 calendar days after the date of Our Course Confirmation, whichever occurs first.

12.2 After the cooling-off period, You may cancel Your Course at any time. However, except where sub-Clause 12.3 applies, We cannot offer any refunds and You will continue to have access to the Course, Paid Content and/or Practical Module for the remainder of Your current Course whereupon the Contract will end.

12.3 If You purchase a Course by mistake which includes access to Paid Content, please inform Us as soon as possible and do not attempt to access any Paid Content. Provided You have not accessed any PaidContent of the Course We will be able to cancel the Course and issue a refund. If You have accessedany Paid Content, We will not be able to offer any refund and You will continue to have access to the Paid Content for the remainder of the Course.

12.4 You are not permitted to transfer your place on any Course or Practical Module to another person to attend in your place and you are not permitted to transfer access to any Paid Content to any otherperson. If You purchase a Course by mistake which includes a Practical Module, please inform Us immediately. Provided You have notified Us within the first 14 days (in accordance with clause 12.1), We will cancel the Practical Module and access to any relevant Paid Content which you have notalready accessed and issue a refund for those parts of the Course which you have not attended/accessed.

12.5 If We have suspended availability of the Paid Content for more than one calendar month, or We have informed You that We are going to suspend availability for more than one calendar month, You may end the Contract immediately, as described in sub-Clause 8.5. If You end the Contract for this reason within a period of 6 months from the date on which We sent You Your Course Confirmation, We will issue You with a reasonable refund taking into account the period of access you have already had in relation to the Paid Content.

12.6 If there is a risk that availability of the Paid Content will be significantly delayed because of events outside of Our control, You may end the Contract immediately. If You end the Contract for this reason and you have not had access to the Paid Content for any part of the first 6 month period from the date on which You received Your Course confirmation, We will issue You with a reasonable refund taking intoaccount the impact of the delay on your ability to access the Paid Content.

12.7 If We inform You of an error in the price or description of Your Course or the Paid Content and You wish to end the Contract as a result, You may end it immediately. If You end the Contract for this reason, We will issue You with a full refund.

12.8 You also have a legal right to end the Contract at any time if We are in breach of it. You may also beentitled to a full or partial refund and compensation. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

12.9 If You wish to exercise Your right to cancel, You may inform Us of Your cancellation in writing by email orby post, or by printing out and completing the cancellation form at the end of these terms and conditions.Cancellation will be effective from the date on which You send Us Your message. Please use the following details:

 in each case, providing Us with Your name, address, email address, telephone number and Course ID.

12.10 We may ask You why You have chosen to cancel and may use any answers You provide to improve Our content and services.

13.1 Where you are entitled to a refund from us under these Terms and Conditions, (whether full or partial, including reductions in price) this will be issued within 14 calendar days of the day on which We agree that You are entitled to the refund and will be made using the same payment method that You usedwhen purchasing Your Course.

14.1 Our Courses are provided for your personal use only and we cannot accept any liability to you for any loss you have suffered as a result of any use made of any knowledge or know-how gained during any Course, any unauthorised use of any Paid Content or any loss you have suffered which we could not have reasonably foreseen as arising as a result of your accessing the Paid Content.

14.2 We will be responsible for any reasonably foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it would have been an obvious or likely result of Our breach or negligence or if it is contemplated by You and Us when the Contract is created. We will not be responsible for any lossor damage that is not reasonably foreseeable and we will not be liable for the costs of any travel, subsistence or other ancillary expenses relating to attendance at any Practical Courses.

14.3 Our Paid Content is intended for non-commercial use only. We make no warranty or representation thatthe Paid Content is fit for commercial, business or industrial use of any kind. We will not be liable to You for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

14.4 If, as a result of Our failure to exercise reasonable care and skill, any Content (including but not limitedto Paid Content) from Our Sites damages Your device or other content belonging to You, We will eitherrepair the damage or pay You appropriate compensation. Please note that We will not be liable under this provision if:

14.5 Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation, or for Paid Content which is not as described.

14.6 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. Formore details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

14.7 We will not be responsible or liable if You are unable to access any Paid Content due to any failure or delay in performing Our obligations under the Contract resulting from any cause beyond Our reasonable control.

15.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We neverthelesswant to hear from You if You have any cause for complaint.

15.2 All complaints are handled in accordance with Our Complaints and Appeals policy and procedure, available from www.mastersaddlers.co.uk.

15.3 If You wish to complain about any aspect of Your dealings with Us, please contact Us in one of the following ways:

17.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under these Terms and Conditions (and the Contract) will not be affected and Our obligations under these Terms and Conditions (and the Contract) will be transferred to the third party who will remain bound by them.

17.2 You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Contract) without Our express written permission.

17.3 The Contract is between You and Us. No other person shall have any rights to enforce any of its terms.

17.4 If a court or other authority finds that any part(s) of these Terms and Conditions are unlawful, the remaining parts will remain in full force and effect.

17.5 If We fail to take steps or delay in taking steps to enforce any of Our rights against You under theseTerms and Conditions, that will not prevent Us doing so at a later date, for example Our right to require You to make any payment which has become payable under the Contract.

17.6 We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to Your Course, Wewill give You reasonable advance notice of the changes and provide details of how to cancel if You are not happy with them (also see sub-Clause 12.1 above).

17.7 The Society of Master Saddlers (U.K.) Ltd is a registered trademark and may only be displayed by persons authorized to do so by The Society of Master Saddlers (U.K.) Ltd. Attendance and completion of one of Our Courses, Practical Modules or Paid Content does not qualify You, to display Our logo.  You are also not permitted to use the term 'Certified/Trained by the Society of Master Saddlers' or anyversion thereof. When stating that You have attended one of Our Courses, Practical Modules or Paid Content, the full title of the Course must be shown to indicate the level of training received. Courses do not lead to a qualification unless stated in the Course details, and delegates must not imply such. A'Confirmation of Attendance' will be sent to all delegates for CPD purposes.